All posts by afoellmi@yahoo.com

Customer Story: Clifton Coffee | Bring Teams Together


Before switching to Teamwork solutions from Microsoft, employees at Clifton Coffee Roasters (CCR) would physically print out all documents, fill them out by hand, and then bring them into the office, where they would get scanned and entered into a computer. Sounds tedious, right?

Powered by Microsoft, CCR team members communicate better than ever. Now, their team members stay connected from almost anywhere in the world they are individually located. With flexible communication tools like Forms, employees can contribute and work together on shared documents from personal devices. No printing or scanning required.

Check out this video to learn how CCR connected their teams and resources with help from Microsoft solutions. And contact us to learn how you can too.

Digital transformation helps REGINA MARIA deliver better customer care and healthier business processes

REGINA MARIA is the leading provider of private healthcare services in Romania, with three internationally accredited hospitals, 45 of its own clinics, 5,500 employees, and an extensive partner network comprising almost 300 other institutions. The organization is already far along the path toward digital transformation and prides itself on being the most digital healthcare company in Romania, but it’s always looking for ways to further expand its digital capabilities and utilize technology to help its patients as well as its business. Microsoft Dynamics 365 for Sales and Microsoft Teams provided just such an opportunity–including a new virtual assistant in Teams named “Ana” that has helped reduce approval processes for managers from days and weeks down to hours and minutes. Watch this video to learn how key Microsoft technologies have enabled REGINA MARIA to not only greatly improve customer experiences, but also vastly improve business processes, resulting in 20 percent better database accuracy and 50 percent faster complaint resolution.

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Data analyst and “oldest nerd in Guatemala” with ALS types with his eyes to modernize his clients’ businesses


Can you teach an old nerd new tricks? For Otto Knoke, the self-proclaimed “oldest nerd in Guatemala” who has suffered from ALS for 20 years, the answer is a resounding yes. An admitted (and proud) workaholic, the 60-year-old data analyst is a well known fixture of the Guatemalan business community, having helped modernize the banking industry by introducing ATMs into the country 20 years ago. Sadly, right around that same time, Knoke was diagnosed with ALS (better known as Lou Gehrig’s disease), and was told he only had two years to live. But rather than give in to the disease, Knoke relentlessly researched ways in which technology could help him overcome his condition and thrive–a determination and drive which has paid off. Today, some two decades later, Knoke has become the first person in Guatemala to use Microsoft’s new eye-tracking software for Windows 10, called Eye Control, enabling him to literally type with his eyes and use Microsoft Power BI to analyze his clients’ business data. For Knoke, who has always been a tech early adopter, this revolutionary Microsoft technology has not only helped his business continue to boom, but more important, it’s enabled him to communicate more meaningfully with his loved ones and strengthen those relationships. Watch this truly fascinating and inspiring video to learn Otto Knoke’s full story.

Microsoft Teams delivers healthy, real-time global collaboration for Heart Research Institute (HRI) in Australia


Cardiovascular disease is the world’s leading cause of death, a statistic that Australia-based Heart Research Institute (HRI) is working diligently to change. Dedicated to saving lives and minimizing the impact of heart-related illnesses on patients globally, HRI is involved with over 150 international research projects each year which require frequent collaboration with other researchers from around the world–a necessity often hampered in the past by the institute’s outdated, unsecure, and largely underused collaboration tools. All that changed when Microsoft partner Dimension Data deployed Microsoft 365 across HRI, with Teams at the heart of the organization’s communications.

With Microsoft 365 and Teams, HRI can now compare results, share data, and collaborate on documents in real time with researchers in different countries and hemispheres, representing a critical first step for HRI toward realizing the promise of the modern workplace. Watch and share this short video to learn how Microsoft 365 and Teams are enabling cutting-edge communication for a cutting-edge research facility.

The 5 Habits Of Successful Sales Leaders

If you distilled the best practice for sales leaders, what would it look like?

Kevin Kruse, CEO of LEADx has complied his 5 top habits for sales managers to foster a top sales team. Learn how he sees your role as coach, how to give feedback and more!

Next, use Dynamics 365 to optimize your team’s productivity by automating routine tasks and embedding familiar tools such as LinkedIn, Outlook, Excel etc. right into your sales process. Couldn’t be easier! Great sales managers develop 5 habits to engage their team members.

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Stitch Fix’s radical data-driven way to sell clothes is reinventing retail

When you think of AI powerhouses, a fashion house may not be what first comes to mind. But capsule wardrobe company Stitch Fix is perfecting the art. In this article in Fast Company, learn how Stitch Fix relies on algorithms to drive all aspects of the business from selecting clothes for clients to running the warehouse. Their innovative Style Shuffle allows clients to rate clothing images each day, feeding the algorithm and refining the clothes offered to that customer. Customer comments after they’ve received a Fix give valuable feedback to clothing manufacturers on the minutiae of fit as well as style–a level of feedback they never get from retail.

This is the kind of pooling of data you get with the modern business intelligence of Power Bi and Azure. You can build and innovate with choice and flexibility. And you have visual drag and drop data exploration and interactive reporting right at your fingertips.

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Crash course in Office 365: How it can help you grow your business

Your customers are probably already taking advantage of Office applications like Word, PowerPoint, and Excel. But do they know that Office 365 gives them the capability to access content from any device, or allows them to leverage the power of AI to create more impactful content? Check out this guide for more on how Office 365 can help your customers protect their sensitive data and accomplish more in their workday.

View: Crash course in Office 365: How it can help you grow your business

5 Ways to Inspire Creativity and Innovation in Your Employees

Scott Duffy, entrepreneur and author of the book “Breakthrough,” let us in on how to foster creative teamwork by breaking your staff out of the office mindset. In this Entrepreneur Magazine article, he shares tips to help you build experimentation in your team and create comfort around risk. Read on to learn how to foster inspiration and innovation!

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Create a connected guest experience with Microsoft technology

Employees who work with outside companies save time and money. With Teamwork solutions from Microsoft, they can easily share workspace, which results in $759,493 saved over three years. That’s huge!

Now, you can deliver a cost-effective solution that will allow you to easily work with teams outside of your company. And, you can secure and preserve company data when sharing information with external users. Check out this infographic–which shows industry trends, pain points, and proof points–to learn more.

View: Create a connected guest experience with Microsoft technology

Transform interactions with Microsoft Dynamics 365!

Real time insights and embedded intelligence transform your customer interactions. Understand the impact of the buyer’s journey. Target the right audience with dynamic segmentation. Bring together insights from multiple channels to give you unmatched advantage! Transform your selling with Microsoft Dynamics 365!

View: Transform interactions with Microsoft Dynamics 365!