Customer service is important to brand success, but to drive revenue, customer experience may be far more important. According to Bain & Company, a 5% increase in customer retention can increase a company’s profitability by 75%. In this Forbes article, you’ll read more reasons why you may want to rethink the metrics you’ve been using to measure customer service, plus other benefits that a shift in focus from customer service to customer lifetime value can mean for your business.
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DeKalb Mechanical improves service and reduces costs with Microsoft Office 365
DeKalb Mechanical is saving time and money with Microsoft Office 365. With mobile access to customer information and service history, onsite technicians and service workers can make quick decisions and deliver better service. DeKalb employees are more productive, more competitive, and recognizing how cloud-based technology is helping to make their jobs easier.
5 Ways To Increase Your Productivity At Work
Working under time constraints is something that every business must face. In those times, it’s important to have an IT platform that can help keep your team on track. With powerful productivity and collaboration features, Office 365 is the platform IT pros trust to provide mobility to their organization. At Ingram Micro Cloud, we want your team to have the right tools for productivity. Contact us and read this article for some helpful tips on how to be more productive in the workplace.
How the Lotus F1 Team uses Office 365
With speeds of over 200 mph and danger hiding behind every turn, the Lotus Formula 1 Team needs reliable IT infrastructure. Office 365 enables the Lotus Formula 1 Team to be mobile, either racing, testing, or managing team operations no matter where they are in the world. That’s a huge advantage when wins are measured in milliseconds. Watch this video about the unique demands of the Lotus F1 Team and how Office 365 was applied. Contact us, Ingram Micro Cloud wants your business to succeed.
HPE InfoSight: AI for the Data Center
This play card provides and overview of top HPE InfoSight capabilities, benefits and support offerings with quantifiable data to help customers accurately assess the value of an HPE Nimble solution.
Key Use Cases Unlock the Power of Microsoft Azure Stack
This brochure highlights how organizations use the Microsoft Azure Stack hybrid cloud platform to overcome the challenges of multi-cloud interoperability, benefitting from Azure-consistent services within on-premises data centers.
View: Key Use Cases Unlock the Power of Microsoft Azure Stack
HPE ProLiant for Microsoft Azure Stack
Video showing how to run Azure-consistent services in your data center with the HPE ProLiant for Microsoft Azure Stack hybrid cloud solution. Get the convenience of Azure public cloud with the security, performance and control you have in your data center.
Glassybaby Empowers Firstline Workers with Intuitive Microsoft Office 365 Scheduling
Glassybaby is a business born out of hope by a founder who survived cancer. The company wrestled with managing retail shift scheduling until they finally overcame their challenges with intuitive Microsoft Office 365 scheduling. By collaborating on scheduling in real time from anywhere at the touch of a button, the company’s first-line workers and managers saved countless hours, giving them more time to focus on their customers and their mission to help others.
Prepare for GDPR today with Microsoft 365
The GDPR is a comprehensive set of rules designed to protect personal data. It’s a responsibility that every company should already be doing. But to make compliance easier, Microsoft 365 has built-in GDPR compliance functions so you can protect your customers’ data and still focus on providing them with exceptional service. Read this white paper on how to prepare your business for GDPR and contact us for more. At Ingram Micro Cloud, we want to help you keep your customers safe and happy.
How to gain visibility and control of data in cloud apps
This infographic shows the progression from cloud discovery to information and threat protection.
View: How to gain visibility and control of data in cloud apps